Third Party Services

These are other services that we may or may not depend on

Time Status Message
3 months ago Up Systems have returned to normal.
3 months ago Warning We are observing some errors with the site on Internet Explorer and are actively investigating the issue. Logging in to the software using Chrome or FireFox function normally. We apologize for the inconvenience.
4 months, 1 week ago Up Systems have returned to normal.
4 months, 1 week ago Warning Some tools our Technical Support team use to support our Users are having some issues and will cause delays in responses. Our Knowledge base is also affected by this. Our sincere apologies.
7 months, 2 weeks ago Up Vantiv has resolved the payment processing issues they were experiencing earlier.
7 months, 2 weeks ago Warning Vantiv has reported to us that they’re currently experiencing an outage on their end that is causing Error 203 errors in payment processing. They’ve said they’re working on getting the service restored as soon as possible. We’ll post any updates we hear.
11 months, 2 weeks ago Up Internet activity appears to be returning to normal. We will continue to monitor accordingly.
11 months, 2 weeks ago Warning We are seeing regional issues with internet services that may impact the ability for some to connect to RepairShopr services. Our servers are up but the ability to connect in some regions may be slowed. We are monitoring the situation.
1 year ago Up The Xero sync delay has cleared. Invoices and Payments should be syncing normally now.
1 year ago Delayed Xero sync is currently experiencing a delay for all users. When the delay clears, your invoices and payments will automatically sync.
1 year ago Up Our phone services are back to normal.
1 year ago Down Our phone services are still not working, although our phone provider says that they're starting to see service return. We apologize for the inconvenience and hope that our phones will be back online soon.
1 year ago Warning Our Phone Service provider is having issues, so we appear unable to accept sales & support calls at the moment. You can monitor their status here: http://status.talkdesk.com/
1 year, 1 month ago Up Email service is back to normal.
1 year, 1 month ago Delayed We are seeing things return to normal now.
1 year, 1 month ago Information We are seeing some of our test emails flowing now, things might be coming back online.
1 year, 1 month ago Information We are continuing to monitor the situation and just wait for our provider to fix things. Note that sent email will be sitting in a queue on our side so you will not need to re-send email. SMS are still going out immediately. Inbound mail should start flowing automatically when they fix things.
1 year, 1 month ago Down Sendgrid our email provider is currently down, you can follow their progress on their status site here: http://status.sendgrid.com/
1 year, 1 month ago Warning We're investigating possible issues with outgoing & incoming emails.
1 year, 6 months ago Up All Third Party Services are now online
1 year, 7 months ago Warning We’re hearing several reports of poor performance, although traffic in our logs looks normal. Performance issues may be related to a minor service outage at Cloudflare. We’ll be keeping an eye on things.
2 years ago Up Dyn is reporting the incident as resolved, we'll do the same. Reference: https://www.dynstatus.com/incidents/nlr4yrr162t8
2 years ago Down Update - The nation wide outage continues, the issue is out of our hands but we are monitoring actively for mitigations that work. We are hearing of people having success getting to sites after changing their DNS server - this is the last one we got a report that is working: 208.67.222.222. You can google how to change your dns server to give it a shot.
2 years ago Down A subset of users will have issues accessing the Repairshopr website due to a DNS outage that affected much of the east coast of the US. As a workaround for users who are still affected, you can try to access the site and work from mobile phones or perhaps try changing your DNS servers. You can read more about the issue here: http://www.businessinsider.com/amazon-spotify-twitter-github-and-etsy-down-in-apparent-dns-attack-2016-10
2 years, 2 months ago Up DOMO upgrades are complete.
2 years, 2 months ago Down DOMO is undergoing maintenance and will be temporarily down for system upgrades
2 years, 3 months ago Up Things appear to be resolved with Vantiv now, and we’ll continue to monitor the situation.
2 years, 3 months ago Warning We’re hearing reports of an issue on Vantiv’s end with processing some credit card transactions. Some users are seeing 203 errors and other instabilities that are affecting the ability to receive credit card payments. We’re attempting to route these differently to see if other resources are more stable on Vantiv’s side.
2 years, 3 months ago Up Everything should be running normally now
2 years, 3 months ago Delayed Google Cloud Print jobs are running slowly at the moment.
2 years, 4 months ago Up CloudFlare has implemented a fix.
2 years, 4 months ago Warning We're seeing some intermittent issues for our European users, due to issues with CloudFlare. You can follow their status updates here: https://www.cloudflarestatus.com/
2 years, 6 months ago Up It was an issue on Google's side. All clear.
2 years, 6 months ago Warning We're seeing issues with Google Cloud Print and are investigating.
2 years, 6 months ago Up Payment processing should be working fine now
2 years, 6 months ago Warning We're seeing issues with authorize.net and are monitoring the situation.
2 years, 8 months ago Up Domo data was delayed a few hours last weekend, we have resolved it. (We made things faster.)
2 years, 8 months ago Down DOMO data isn’t currently refreshing. It should be working properly later today.
3 years, 3 months ago Up Monitoring/Resolved- Dyn have advised that the issue should be resolved, they'll continue to monitor the situation, and will provide any further updates as they are necessary. CloudFlare will continue to be in direct contact with their NOC, however they are also publicly posting updates at: https://www.dynstatus.com/incidents/4sbm48rdsdbq. They also have a blog post explaining the issue at: https://blog.cloudflare.com/the-internet-is-a-cooperative-system-dns-outage-of-6-july-2015/
3 years, 3 months ago Warning Root cause Identified - The issue has been isolated to CNAME's that point to a large 3rd party DNS provider. CloudFlare is in contact with their NOC and will provide updates as soon as they become available. You can monitor status here: https://www.cloudflarestatus.com/
3 years, 3 months ago Warning CloudFlare is currently experiencing an issue that is intermittently affecting full DNS setups, and not just CNAME. You can monitor their status here: https://www.cloudflarestatus.com
3 years, 4 months ago Up Authorize.net is reporting that they're back up.
3 years, 4 months ago Warning Authorize.net reports that they're aware of an issue that is currently affecting transaction processing. They say they are working to resolve the issue as quickly as possible and apologize for any disruption. You can follow their status reports here: https://status.authorize.net/
3 years, 4 months ago Warning Authorize.net is currently experiencing a partial outage that is affecting transaction processing. You can monitor their status here: https://status.authorize.net/
3 years, 5 months ago Down Authorize.net is currently experiencing an outage that is affecting transaction processing. You can monitor their status here: https://status.authorize.net/
4 years ago Up It appears our performance symptoms are resolved, we'll update if we notice anything happening again.
4 years ago Down We got a report that a third party data store we rely on is having networking issues, you can monitor their status here - we'll post an update when the issue appears to be resolved. This can make our site unavailable or down. https://status.redislabs.com/
4 years, 1 month ago Up We have disabled it for now, we will address the root cause tomorrow. Everything should be operating as normal.
4 years, 1 month ago Delayed We are having a performance issue with a 3rd party service we rely on, we are deploying a fix that will bypass it for now.

Status Legend

  • Maintenance

    Scheduled maintenance

  • Down

    The service is currently down

  • Up

    The service is up

  • Warning

    The service is experiencing intermittent problems

  • Delayed

    Delay in processing